Shipping policy
SHIPPING
PROCESSING TIMES
All products are custom and made to order. We give our team within 3-7 business days to process all orders once they have been placed. We currently only fulfill orders on weekdays, Monday -Friday 9am to 5pm. Once it's shipped, it's in the carrier's hands and delivery may be subjected to delays and technical issues regarding updated tracking information. Patience is appreciated for the necessary time for items to be delivered.
SHIPPING COSTS
Shipping costs are a flat rate of $7.99 on all orders under $49.99. As of June 2023, Legendary LTD is offering Free Shipping on all Domestic orders over $50. Just another reason to shop with us!
Shipping method is a standard 5 - 8 business day delivery. Need it soon? Send us a message at legendaryltd.com and we will work with getting your order prioritized and shipped faster (charges will apply).
INCORRECT ADDRESS
Please verify that all addresses given are correct and your mailbox is visible and secure, to ensure a successful delivery!
Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. We are not responsible for, or able to refund or replace orders shipped to the wrong address.
Orders may be placed on an "address hold" if our fulfillment system is unable to verify your address, we will contact you to inform you of the hold and confirm the correction to continue shipment of your order.
DELIVERY STATUS
Usual protocol if your package has been marked as "delivered" by USPS but is not present is to check with neighbors, building management, and the surrounding area.
Occasionally, carriers will mark packages as "delivered" prematurely and can be delivered a day or two later.
If you are still unable to locate the package, please contact your local post office/carrier for assistance in locating your package. For orders over $100, your packages are automatically insured and you must file a claim with USPS for reimbursement.
Please ensure the address/mailbox given is visible and secure and all steps are taken to monitor your delivery alerts with the given USPS tracking number, to ensure a successful delivery.
UNDELIVERABLE PACKAGES
If your package is marked as “UNDELIVERABLE” or “RETURN TO SENDER”, your address may have been incorrect or the carrier was unable to access your delivery location. Once items are returned to us, we can reship the package again with correction, if delivery is unsuccessful again only the items will be refunded.